All items are sold with the full backing of the manufacturers warranty. We are Authorized Dealers for every item we sell.
If your item is defective in any way due to a manufacturing issue, you have the option of returning it to the manufacturer for repair/replacement or returning it back to us for an exchange within 14 day of when you receive the item. Refunds are issued only for items that are still brand new and have not been operated/run or used in any way. Any item returned must be sent back to us within 14 days of reciept and must include all original packing material, manuals and warranty cards. Items cannot be returned to us after 14 days after delivery to you. Train Sets, slot car sets, any holiday themed items as well as R/C items (cars/trucks/airplanes, helicopters) cannot be returned to us for any reason, if there is a problem with any of these types of items, you must go thru the manufacturers warranty program for repair/replacement. We do not accept returns of train sets, slot car sets, holiday themed items or R/C items due to the delicate nature of the items and the associated rough handling that most endure while being played with. Any train sets, slot car sets, holiday themed items or R/C items are shipped factory sealed. In the event that a part inside is missing or damaged, you (the buyer) MUST contact the manufacturer regarding the part. Shipping and handling charges are not refundable. Customer is responsible for all costs associated with shipping any item back to Silver City Hobby. Pre-order sales that are cancelled at the request of the customer after payment has been made but before the item has shipped are subject to a 20% cancellation fee. Pre-order sales are made based on the understanding that the pre-ordered item will be shipped as soon as the manufacturer ships the items to dealers. We cannot and will not be responsible for any delays on pre-order items as these delays are caused by the manufacturers and are beyond our control. Also, sales that are paid for and then subsequently the buyer requests to cancel the order are subject to a 20% fee of the total price. On some occasions, an error may be made in either a description or in pricing. We reserve the right to cancel and refund ANY order or part of any order at our sole discretion. We do not allow coupon stacking (only one coupon code may be used per order). By completing your purchase from us, you are agreeing to these terms as posted.
Please email us for a return authorization before returning any item(s) to Silver City Hobby.
Please ship your package (after receiving return authorization) in a pre-paid, insured and online trackable method to the address below. Return to shipping address will be provided along with the return authorization.
INTERNATIONAL SHIPMENTS will be billed/charged seperately for any and all shipping (an insurance costs) associated with shipping the items to the buyers address outside of the USA. The free shipping special off that we advertise is valid ONLY within the USA. It may take from 2 to 5 days before we contact international buyers and advise them of the shipping cost. International shipping is done via USPS Priority Mail unless other arrangements have been made thru us in advance. Once we have a final shipping amount due from you, we will send an email invoice that is payable upon receipt. International purchases will not be shipped until the shipping fees have been paid for by the buyer. The shipping costs are based on the weight of the item as well as the size of the shipping carton and are based on USPS rates.
SILVER CITY HOBBY is not and will not be responsible for any additional charges, tariffs, import taxes, courier fees or any other charges levied by other countries or entities. These charges, by law are the buyers responsibilty. The customer, by placing an order with us, assumes all responsibility for any and all of the previously mentioned fees. Customer refusal of any package does not absolve the customer of the cost of transport of the order back to Silver City Hobby. The original international shipping fee is not refundable. Any international shipment returned to us as unclaimed will have a 25% re-stocking fee assessed before any funds are credited.