Store Policies
All items are sold with the full backing of the manufacturers warranty. We are Authorized Dealers for every item we sell.
If your item is defective in any way due to a manufacturing issue, you have the option of returning it to the manufacturer for repair/replacement or returning it back to us for an exchange. Refunds are issued only for items that are still brand new and have not been operated/run or used in any way. Any item returned must be sent back to us within 7 days of reciept and must include all original packing material, manuals and warranty cards. Any items returned after 7 days of original receipt will be issued a store credit to be used towards another item. Shipping and handling charges are not refundable. Customer is responsible for all costs associated with shipping any item back to Silver City Hobby. Pre-order sales that are cancelled at the request of the customer after payment has been made but before the item has shipped are subject to a 10% cancellation fee. Pre-order sales are made based on the understanding that the pre-ordered item will be shipped as soon as the manufacturer ships the items to dealers. We cannot and will not be responsible for any delays on pre-order items as these delays are caused by the manufacturers and are beyond our control. Also, sales that are paid for and then subsequently the buyer requests to cancel the order are subject to a 10% fee of the total price.
Please email us for a return authorization before returning any item(s) to Silver City Hobby.
Please ship your package (after receiving return authorization) in a pre-paid, insured and online trackable method to the address below. Return to shipping address will be provided along with the return authorization.
SEE BELOW FOR INFORMATION ON INTERNATIONAL SHIPMENTS
SILVER CITY HOBBY is not and will not be responsible for any additional charges, tariffs, import taxes, courier fees or any other charges levied by other countries or entities. These charges, by law are the buyers responsibilty. The customer, by placing an order with us, assumes all responsibility for any and all of the previously mentioned fees. Customer refusal of any package does not absolve the customer of the cost of transport of the order back to Silver City Hobby. The original international shipping fee is not refundable. Any international shipment returned to us as unclaimed will have a 25% re-stocking fee assessed before any funds are credited.
